MISS DLUX — Outlet Product Disclosure & Direct Shipping Policy

Understanding Our Prices, Products and International Shipping

At MISS DLUX, our mission is to make selected fashion products more accessible by offering competitive outlet prices, often significantly below the regular retail prices of comparable products.

We believe our customers deserve to understand how our pricing works, where their orders come from and what to expect when shopping with us.

1. Why Are Our Prices Lower?

Many products available at MISS DLUX are offered at substantial discounts compared with prices advertised through regular retail channels.

We are able to offer competitive pricing by operating a streamlined international distribution model.

Instead of maintaining expensive local retail stores, large domestic warehouses and multiple distribution centres, we work with international warehouse and fulfilment partners to dispatch eligible orders directly to our customers.

This approach helps us reduce:

• Local warehouse and storage expenses.

• Multiple stages of distribution and handling.

• Additional domestic inventory management expenses.

• Certain operational costs associated with traditional retail models.

By reducing these overheads, we can offer our customers more competitive prices.

Our outlet pricing may also reflect product-specific characteristics, previous-season collections, special inventory arrangements or other factors disclosed in the relevant product listing.

Discounts and savings are calculated using the reference prices shown for each item. Where we compare our prices with a manufacturer's or another retailer's prices, those comparisons must be accurate, current and verifiable.

2. Where Do We Ship From?

Our orders are dispatched directly from our international warehouse and fulfilment partners located in China.

Although MISS DLUX serves customers in the United Kingdom, Europe, the United States and other international markets, we do not necessarily dispatch orders from a warehouse in the customer's own country.

When you place an order, your product is prepared at our fulfilment facility in China and shipped internationally to the delivery address provided at checkout.

This direct-to-customer approach is an important part of how we maintain competitive pricing.

Please note:

• Your order may be shipped internationally from China.

• We do not guarantee domestic dispatch or next-day delivery.

• Orders are normally processed within 3–5 business days.

• Estimated shipping time is approximately 7–10 business days after dispatch.

• Estimated total delivery time is 10–15 business days.

• Delivery estimates may vary depending on destination, customs processing and carrier operations.

You will receive tracking information once your order has been dispatched.

Shipping from China does not necessarily mean that an item was manufactured in China. Product manufacturing origins should be identified separately where applicable.

3. Important Information About Outlet Products

Products offered through our outlet store may differ from similar products available through traditional full-price retail channels.

Depending on the individual product and its disclosed classification, differences may include:

• Materials, fabrics, finishes or components.

• Construction methods or design details.

• Packaging, accessories or presentation.

• Previous-season designs or discontinued collections.

• Inventory specifically produced or distributed for outlet channels.

Not all outlet products necessarily have these differences.

Customers should refer to the individual product description to understand the characteristics of the specific item being purchased.

Where a product is described as genuine, brand-authorised, factory-produced or originating from a particular manufacturer, MISS DLUX will use those descriptions only where they can be substantiated.

4. Why We Do Not Offer Free Returns for Change of Mind

Our competitive prices are made possible partly through direct international fulfilment and reduced distribution costs.

Because orders are dispatched individually from our facilities in China, voluntary returns may require international shipping back to our designated warehouse.

Offering complimentary international returns for every change of mind or sizing preference would introduce additional operating costs that are not included in our current pricing model.

For this reason, customers are responsible for the direct return shipping costs for non-fault-related returns, where permitted by applicable law and disclosed before purchase.

Examples include:

• Choosing an incorrect size when the delivered product matches the order and the published sizing information.

• Changing your mind after receiving the product.

• Not liking the style, fit or colour of an accurately described item.

• Ordering a product that is no longer wanted.

• Preferring a different product.

International returns may need to be sent to China at the customer's expense. Return postage can be significantly higher than domestic shipping costs.

Customers should consider this before ordering and review our Return & Refund Policy for full instructions.

5. When MISS DLUX Takes Responsibility

Our discounted pricing and international shipping arrangements do not reduce our responsibility to supply products as described and in accordance with applicable consumer protection laws.

If a product is defective, arrives damaged, is materially misdescribed or was incorrectly supplied by MISS DLUX, we will provide an appropriate remedy under applicable consumer law.

Where required, MISS DLUX will cover the necessary return shipping costs or arrange an alternative solution.

Our customer-funded return shipping policy applies to eligible voluntary returns, not to situations where the law requires the seller to provide a remedy at no cost.

6. Please Review Before Ordering

Before completing a purchase, we strongly encourage customers to:

• Carefully check the product's size guide and measurements.

• Review photographs, specifications, materials and descriptions.

• Understand that orders are shipped internationally from China.

• Consider that voluntary international returns may be expensive.

• Read our Return & Refund Policy and Shipping Policy.

If you are unsure about your size or any product details, please contact our customer support team before placing an order.

7. Transparency and Consumer Rights

At MISS DLUX, we aim to provide a clear and transparent shopping experience.

We believe that informed purchasing decisions help reduce unnecessary returns and allow us to continue offering competitive outlet prices.

Nothing in this disclosure excludes or restricts statutory cancellation rights, legal guarantees or remedies available under applicable consumer law.

Where mandatory consumer protection legislation differs from this disclosure, applicable law takes precedence.

MISS DLUX Customer Support

Email: contact@missdlux.com

Website: https://www.missdlux.com

Shop confidently. Understand the value. Know where your order comes from.