MISS DLUX — Return & Refund Policy

Affordable Outlet Pricing. Transparent Return Conditions.

At MISS DLUX, we aim to offer customers excellent value by making selected outlet and discounted products available at prices substantially below comparable full-retail offerings.

To help maintain these competitive prices, we operate a streamlined fulfilment model, with eligible products dispatched individually from our international warehouse partners in China directly to customers.

This approach helps us reduce certain storage, distribution and handling costs. In return, we ask customers to shop carefully and understand the return conditions before placing an order.

IMPORTANT: For returns due to a change of mind, an incorrect size selected by the customer, personal preference or another non-fault-related reason, customers are responsible for the direct cost of return shipping, including international return postage to China where applicable. MISS DLUX does not provide free return shipping for these reasons. This does not affect your statutory consumer rights.

1. Our Outlet Pricing Model

Our outlet pricing is made possible through direct international fulfilment, simplified distribution and reduced overheads.

We do not operate the same fulfilment and returns structure as many full-price retail stores with local warehouses.

To help us continue offering competitive prices, we do not include complimentary international return shipping for voluntary returns.

Customers should carefully check product descriptions, materials, photographs, colour selections and size guides before ordering.

Please also review our Outlet Product Disclosure Policy, which explains the characteristics of our outlet merchandise.

2. Returns for Incorrect Size, Change of Mind or Personal Preference

You may request a voluntary return within 14 days of receiving your order.

For the following reasons, the customer is responsible for the direct return shipping cost:

• Incorrect size selected by the customer, provided the item matches the size ordered and the published sizing information is accurate.

• Change of mind after receiving the product.

• Dissatisfaction with a colour, design, style or fit that matches the product description.

• Ordering an item that is no longer wanted or needed.

• Preference for another product or finding the same product at a lower price.

• Other personal-preference reasons that are not caused by a product fault, incorrect fulfilment or inaccurate description.

Return shipping is not free in these circumstances.

Where your return is sent to our warehouse in China, international postage charges will be your responsibility. The amount varies according to your location, the carrier, parcel size and weight.

Customers are responsible only for applicable direct return shipping costs and any other charges lawfully payable by them that were adequately disclosed before purchase. We do not impose undisclosed administrative or restocking fees.

This section does not limit any statutory cancellation or consumer rights.

3. International Returns — China Warehouse

Because eligible MISS DLUX products are fulfilled directly through our international warehouse network, returns may need to be shipped to our designated facility in China rather than to a local address in your country.

For non-fault-related returns:

• Customers arrange and pay for return shipping.

• International return postage may cost more than domestic postage.

• Return postage costs are determined by the shipping provider and are not included in the product's purchase price.

• We strongly recommend using tracked shipping and retaining proof of postage.

• Please contact us for the correct return instructions and address before dispatching your parcel.

Purchasing a discounted product from MISS DLUX does not include complimentary international return postage.

We strongly recommend checking sizing and product details before purchasing to avoid unnecessary return costs.

4. Damaged, Defective, Incorrect or Misdescribed Products

We take responsibility when a product is faulty, arrives damaged, is materially different from its description, or does not match the item or size ordered due to our error.

Where required by applicable consumer law, MISS DLUX will provide an appropriate remedy at no additional cost to the customer, including necessary return shipping costs.

Depending on the circumstances and applicable law, the remedy may involve a repair, replacement, refund or other legally required resolution.

Please contact contact@missdlux.com as soon as reasonably possible after identifying an issue, ideally with:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue, where available.

Reporting a problem promptly helps us resolve it faster. However, failure to report an issue within 48 hours does not remove any statutory rights.

Normal differences that have been accurately and clearly disclosed in the product listing or our outlet information do not automatically constitute defects. Nothing in this provision excludes liability for goods that fail to meet applicable legal standards.

5. Return Conditions

For voluntary returns, we ask customers to return products in their original condition, with all supplied accessories and packaging where reasonably possible.

Customers may inspect and try on products in a manner reasonably necessary to assess their nature, characteristics and fit.

Where permitted by law, we may reduce a refund to reflect a proven reduction in product value caused by handling beyond what is reasonably necessary for that assessment.

These conditions do not remove any statutory right to cancel a purchase or obtain a remedy for faulty or misdescribed goods.

6. How to Request a Return

To request a return, contact us through:

Return Portal: https://www.missdlux.com/apps/parcelpanel-returns

Email: contact@missdlux.com

Please provide your order number and the email address used at checkout.

Our support team will provide applicable return instructions and confirm the correct warehouse address.

For voluntary returns, please contact us before sending the item so we can help you avoid shipping it to the wrong location.

Contacting us through our portal is our preferred process, but customers may also exercise applicable statutory cancellation rights by sending us a clear written statement within the legal cancellation period. Our internal approval process will not prevent the exercise of those rights.

7. Refund Processing

For eligible voluntary returns, refunds will be issued to the original payment method, subject to applicable consumer law.

Where permitted, we may withhold reimbursement until the returned goods have been received or the customer provides sufficient evidence of dispatch, whichever occurs first.

For customers exercising UK or EU statutory cancellation rights, refunds will include any original standard delivery charges that must be reimbursed by law.

Customers remain responsible for the direct cost of voluntary return shipping where this responsibility was properly disclosed before the purchase.

Refunds will be processed within the time required by applicable law. Your payment provider may require additional time for the amount to appear in your account.

8. Discounted and Outlet Products

Our outlet products may be sold at reduced prices because of streamlined fulfilment, previous-season availability, outlet-specific characteristics or other accurately disclosed reasons.

Discounted pricing does not automatically make a product non-returnable.

Change-of-mind returns remain subject to our customer-funded return shipping policy and applicable statutory cancellation rights.

Any product-specific exceptions to voluntary returns will be clearly identified before purchase and will apply only where permitted by law.

9. Orders Already Dispatched

If your order has not yet been dispatched, please contact us promptly to request cancellation.

Once an order has been dispatched, our customer support team will explain the applicable cancellation or return procedure.

Dispatch does not remove any statutory cancellation rights. Any associated return shipping responsibility will depend on the reason for cancellation, our pre-purchase disclosures and applicable law.

10. Your Statutory Rights

Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.

Applicable laws in your country may provide additional cancellation rights, legal guarantees or remedies for faulty, damaged, incorrectly supplied or misdescribed products.

Where mandatory consumer law conflicts with any part of this policy, that law takes precedence.

11. Contact Us

For assistance before purchasing, especially with sizing or product specifications, please contact:

MISS DLUX Customer Support

Email: contact@missdlux.com

Website: https://www.missdlux.com

We are committed to providing transparent information, fair resolutions and competitive outlet pricing.