Protection of Intellectual Property
Last updated: 11 November 2026
MISS DLUX respects the intellectual property rights of brands, creators, designers and other rights holders. This policy explains how to report suspected infringement in content or merchandise on www.missdlux.com.
1. Our commitment
We investigate sufficiently detailed, credible allegations of infringement and may request supporting information, correct or remove content, disable a listing or take other appropriate measures. A submitted complaint does not by itself establish infringement.
2. Reportable intellectual property concerns
- Trademarks: alleged counterfeit products, deceptive use of names or logos, or misleading claims of sponsorship, origin or affiliation.
- Copyright: alleged unauthorised reproduction of protected photographs, descriptions, illustrations, films or other creative works.
- Design rights: alleged infringement of a protected product design where relevant rights apply.
3. Third-party brands and independent resale
Where products or components from third-party brands appear, names and trademarks are used to describe or identify goods where legally permitted. Unless expressly and accurately stated, MISS DLUX does not represent itself as an authorised distributor, affiliate or partner of those brands. Resale, importation and trademark-exhaustion rules differ across countries and products. Neither wholesale purchase, proof of purchase nor an independence disclaimer automatically establishes all necessary resale or content-use rights.
4. Matters outside this IP notice procedure
Disputes concerning solely selective distribution arrangements, contractual restrictions between other parties, brand pricing preferences or general regulatory issues normally belong in a different process. They may nevertheless have legal consequences. If the same issue also involves a credible intellectual property infringement, please identify the relevant right and the allegedly infringing material.
5. How to submit an infringement notice
Contact contact@missdlux.com with the subject line Intellectual Property Notice. Please include:
- Your name, organisation, mailing address, telephone number and email address.
- The identity of the rights holder and evidence of your authority to act for them.
- The trademark, copyrighted work or registered design at issue, including registration details if relevant.
- Specific URLs on our website and a clear explanation of the alleged infringement.
- Any supporting documentation or evidence.
- A statement that you have a good-faith belief that the challenged use is not authorised by the owner, its agent or applicable law.
- A statement that the information submitted is accurate and you are authorised to represent the rights holder, together with your electronic or physical signature.
Where US copyright law applies, the complaint may require further legally prescribed statements, including an accuracy and authority statement under penalty of perjury. We may seek clarification if a notice is incomplete.
6. Review and resolution
We aim to review substantiated notices promptly. Depending on the circumstances, we may verify records, request further documentation, contact relevant parties, correct or remove material, disable products or refer the matter for legal review. We cannot guarantee a specific result or response time.
7. Retraction and reconsideration
For notice retractions or requests to reconsider a removal, contact contact@missdlux.com with the relevant links and evidence. Where legally applicable, US copyright counter-notification procedures may be available, subject to the statutory requirements. This page does not claim that MISS DLUX has a registered designated DMCA agent.
8. Customer concerns
Customers with questions about authenticity, merchandise condition, product descriptions, returns or their orders should contact contact@missdlux.com. Applicable consumer rights and our published refund and returns terms remain in effect.
9. Contact details
MISS DLUX — Intellectual Property Enquiries
Website: www.missdlux.com
Contact: contact@missdlux.com
Email subject: Intellectual Property Notice
We may update this policy when our procedures or applicable requirements change.